Shipping & Returns

Shipping & Return Policy

Shipping Policy:

All orders are custom created for the unique buyer. Items are normally shipped within ten business days. However there is no specific time period on any/all custom work. We express or garuntee no timeframes due to unforseen issues regardling custom work. If artwork recieved is not what Queen City Tees, LLC deams as 'print ready' we do not offer any rush options. Credits for cancelled job will be issued to the appropriate account after 14 business days of receipt of written notification. There is a 20% restock fee for cancelled custom orders plus 100% of artwork charges or any other subsiquent costs involved in preperation for the job regarldess of reason for cancellation.

If the order is "In Stock" the order will normally be shipped within 24-48 hours from time payment is made on order.

All orders placed on Friday will be processed Monday or the next business day if a holiday is the next day. Orders are only placed into production queue after artwork has been approved by Queen City Tees, LLC and payment is made in full. Any order expected to arrive to customer in under 10 business days is subject to a $125 rush fee or is placed in queue as job space is available.

All Special Order pieces will be shipped upon arrival of the product or as requested by the purchaser. Rush fee's apply and are only applied after full payment.

Any orders placed over the phone and paid by check, cash, or money order are not subject to the listed quantity of product at the time of order. It is subject to the listed quantity at the time payment is received.

Saturday delivery is only available upon request. Shipping time on all custom jobs must be added to requested time frame. Any job that must be shipped and arrived within the normal ten business day production time is required to pay $125 rush fee, plus $25 per short production day or no requested delivery times apply.

Customer has two business days to report any missing or damaged parts from date of receiving any merchandise.

All Canada orders must be placed via phone. Customs and tracked shipping fee's apply.

Shipping Time is calculated in BUSINESS DAYS, and does not include Saturdays, Sundays, and/or USPS/FEDEX/UPS shipping holidays. Shipping time is not garunteed or warrented by Queen City Tees, LLC in any event. Arrival time is not expressed, garaunteed or warrented on any shipping service order.

Stolen or lost items must be handled through carrier.

 

 

Damaged/Lost/Delayed Shipments:

Queen City Tees is not responsible for items that may be damaged, or lost by the shipping company, or "carrier" (FedEx, UPS,USPS). All shipments are fully insured with the respective carrier. All products and packaging should be carefully inspected upon receipt and any damage should be brought to the carrier's attention. If necessary, purchaser should alert the carrier and Queen City Tees, LLC that a claim needs to be filed for that shipment. Once a claim is approved and processed by the carrier, our shipping department will then ship out a replacement or refund the purchase price. Queen City Tees has no control over the timeliness of the shipments and cannot be held responsible for any delays caused by the carrier. If necessary, Queen City Tees will aid in the filing of an appropriate claim with the carrier in the event of loss, damage, or shipping delay.

 

 

Non Defective Returns:
All non defective (unwashed) products can be returned for full credit of the merchandise within 30 days of purchase. The following guidelines must be met for consideration of return.

Must contact our offices within 10 Days of date of purchase. We do not accept returns after 30 days. No exceptions unless authorized before purchase.

Must have a valid Return Authorization Number. To get a Return Authorization Number please contact our offices at rma@queencitytees.com

All returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.

Product must not be altered, washed or tampered with.

The box must have the UPC on the box (not have been cut off) and the box not damaged or cut. Original merchandise box must not be defaced or altered in any way.

All returned merchandise must be in original carton with all included accessories, manuals and/or instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

 

 

 

Defective Equipment - Any goods which prove to be defective within 30 days of delivery may be exchanged for a replacement of the same model. The following guidelines must be met for consideration of return.

Contact our offices within 30 Days via email at rma@queencitytees.com or at 513-385-0178 for a return authorization number. No returned merchandise will be accepted without a valid return authorization number on the shipping label.

All defective returns must be post marked within 5 business days from the issue date of the Return Authorization Number. Packages not post marked within 5 business days of issue date of the Return Authorization Number may be rejected by the returns department.

All returned merchandise must be in original carton with all included accessories, manuals and/or instructions. Missing accessories will result in a reduced credit amount by the actual replacement cost of those items.

If merchandise returned as defective proves to not be defective a representative will contact the customer to either send the unit back to the customer or restock the item.

 

 

 

 

 

* Please note that customer has 3 business days to report any missing or damaged parts from date of delivery. All defective reshipments will be sent UPS Ground. Customers can upgrade the defective reshipment at their cost upon request. A hold will be placed on the purchasers’ credit card for the amount of the replacement item. Once the returned product is received by our warehouse the hold will be released.

* Please note customer (purchaser) is responsible for all return shipping regardless of reason for return. We recommend placing insurance on return shipments. Queen City Tees is not responsible for any lost or stolen return packages.

Credits will be posted to the appropriate account within 14 business days of receipt of equipment. Packages should be mailed to the address below with the Return Authorization on the outside of the box.

Return Address:

Queen City Tees, LLC
Attn: Returns
3950 W Galbraith Rd
Cincinnati, OH 45239


Properly returned defective product will be replaced without a charge as long as all items and/or accessories are returned in proper fashion. Any merchandise that arrives damaged requires special attention. In the event this occurs, please call immediately. If you have any questions, please call us at 513-385-0178.

Canada returns may require duty fees or brokerage fees depending on the carrier of choice. Queen City Tees assumes no responsibility for duty or brokerage fees for any shipments both outbound or return shipments. Canadian customers are responsible for all duty, customs and brokerage fees

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